FAQs

We have gathered together a collection of frequently asked questions about animals, equipment, care and Peregrine….anything we could think of really!

Whilst we make every effort to keep the information on this website up to date, sometimes question can arise that are not covered by the information contained of our website. If you have any further Questions, please don’t hesitate to contact us.

Our service

Can I arrange a collection?
As we are not a cash and carry collections can be made by prior arrangement only. Orders should be placed the day before the collection date and an am or pm pick up requested.
Can you despatch animals in cold weather?
Cold weather presents significant challenges to us as many of the livefoods and livestock we supply is cold sensitive. We carefully monitor the weather forecast and adjust our packing methods in order to ensure live animals are kept warm in transit. In extreme conditions we will restrict or suspend deliveries.
Do you ship outside the UK?
We can ship worldwide using a variety of delivery methods. Please contact the sales office for more information.
Do you ship to Southern Ireland?
Yes, we can deliver to Southern Ireland on our own vans, by delivery service or via our regional partners.
How do you package your animals?
Live animals are carefully packed using methods appropriate to the species. They are then packed inside sturdy outer containers for maximum protection.
Do you have a license to sell exotic pets?
Anyone selling vertebrate pets to the general public are required to have a Pet Shop License issues by their local authority. It is an offense to sell them without this. Although wholesalers are exempt from this legislation, as we don’t sell to the general public, Pergerine has taken the steps to be licensed by our LA and we have held a pet shop license for over 10 years.
Which postcodes are classed as Scottish Highlands and Islands?
Scottish Highlands and Islands refers to destinations in the following postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50,HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 and ZE1-3.
Do you have a shop I can visit?
No. We are a wholesaler supplying trade customers only. Customers can arrange visits via their sales rep but we are not open to the general public.
How do you guarantee healthy animals?
We supply mostly captive bred animals sourced from breeders in the UK, EU or USA. All animals are held in our purpose built facility and inspected prior to despatch to ensure they are healthy.
Why do you sell wild caught animals?
Although we believe that captive bred animals are the best source of healthy, high quality animals we are not opposed to wild caught animals. Indeed the sustainable use of wild caught animals is the bedrock on which CITES is based and is a positive conservation tool. However, there are species that do better in captivity than others when sourced from the wild and so we only stock species which we know acclimatise well to captivity and are suitable as pets. During collection, holding and transport the animals should be well treated, housed correctly and fed appropriately. We only use suppliers that we believe are reputable and maintain our own high standards.
How do I check my delivery status?
Currently you will need to contact the sales office on 0800 919631 who will be able to advise you. we will be adding this functionality to our website in the future.
I’m not happy with my order, what do I do?
While we make every effort to ensure that orders arrive correct and in good condition we are only human and cant guarantee that we will never make a mistake or have a problem with a delivery. What we do guarantee is that we will try our hardest to put it right. if you have any problem with your delivery then please contact our sales or customer service teams on 0800 919631 or by email at sales@peregrine-livefoods.co.uk and customerservices@peregrine-livefoods.co.uk.
I’ve just changed my email address, could you update your records?
You can call us to update your records or simply log onto your account where you are able to make any changes you require.

General Questions

I am thinking of stocking reptile products but would like to know more about them?
We provide training courses for shops thinking of selling reptile products. These run periodically at our offices in Essex and details of planned days can be obtained from our sales office.
Where can I buy a reptile or amphibian?
Reptiles and amphibians can be purchased from a wide range of sources. Many general pet shops stock them and there are also many specialist reptile shops. You can also buy them at breeders meetings or from private breeders. Wherever you get your pet be sure that you do plenty of research before you buy. All good shops will go over the requirements of the animal you are looking at and will normally have a care sheet to help.
How many animals can I keep in one tank?
This varies from species to species and is impossible to answer here. Some species will live communally, others are solitary and will fight if kept together. Females will often live in groups, while males often fight. Before buying an animal you must research the species and its habits thouroughly.

Snakes

Do snakes make good pets?
Some snakes make great pets but you need to do your research before getting one. How big will the snake get? What does it eat? How do you keep it? Generally, many of the Rat and King Snakes make good species for beginners, particularly Corn Snakes, Californian King Snakes and similar species.
What do snakes eat?
Different species of snakes eat different things. Some eat other snakes, birds, fish, lizards or even snails or worms. Most however eat mammals and cetainly the common pet species will taking mice and rats of a suitable size. Captive bred snakes do not usually require live food making feeding them easy and convenient by using frozen rodents that can be purchased at most pet shops.
My snake has gone blind! its eyes are white
Don’t panic! this is quite normal and is a part of the snake preparing to shed its skin. They eyes will go white and cloudy for a few days before clearing again. The snake will then molt a day or two later. During this time they should be disturbed as little as possible and may become more aggressive than normal and stop feeding.
I can see little black dots on my snake and they seem to move!
These may be snake mites, a common issue seen by keepers. These small parasitic mites feed on the blood of the snakes and may cause serious problems if there is a heavy infestation. There are many treatments available and a specialist shop or vet will be able to advise you. It is essential that the vivarium and decor is treated as well as the animal itself as the eggs and young mites are found all over the vivarium.
How do I hibernate my snake?
First of all check that your snake is a species that does hibernate as many tropical species don’t. If it is a hibernating species then you still need to do your research to find out the best temperature and duration for hibernation. Generally you will need to reduce the day length and temperature in the vivarium before withdrawing food and finally putting the animal into hibernation. Speak to an experienced keeper or specialist reptile shop before attempting your first hibernation.
Help, my snake has laid eggs! what do I do?
First of all you must act quickly to prevent the eggs drying out. Take them out of the vivarium and put them into a box of damp vermiculite, damp perlite or moss. keep them warm and quickly contact a specialist reptile shop for detailed advice as incubation techniques vary from species to species.

Lizards and Tortoises

Do all Tortoises need A10 certificates?
A10 certificates are required to legally sell Tortoises that are on appendix A of CITES. This includes common pet species such as Hermans, Spur Thigh and Marginated Tortoises but not Horsfields Tortoise.
What UV tube do i need for a Bearded dragon?
Being desert animals Beardies do best under a high UV tube such at a 10 or 12%, although 5% can also be used. They also do well with UV being provided from mercury vapour or metal halide spot bulbs
What is the best pet lizard?
There are several species of lizard that are good for first time keepers. Leopard Geckos, Crested Geckos and Bearded Dragons are particularly suitable.
Do lizards need UV light?
Most lizards need UV light. They use this to make vitamin D, which in turn helps them absorb calcium. This is essential for correct bone growth (as well as lots of other things) and a lack of UV light can lead to Metabolic Bone Disease. For lots of information on UV light and reptiles visit www.uvguide.co.uk
Do Bearded Dragons drop their tails?
No, unlike many other species such as Crested Geckos or Leopard Geckos, Bearded Dragons are not able to drop their tails
My Leopard Gecko has skin stuck to its toes. Why is that?
This is often caused by low humidity. When shedding the skin gets stuck to the toes and forms constricting bands around the toes. Eventually these may cut off the blood supply on the toes will die. Make sure that your Leopard Gecko has access to a humid hide area at all times.
Can I feed baby food to a Crested Gecko?
Although they will eat baby food this is not suitable as a staple food for Crested Geckos, unless supplemented with calcium and vitamins. It is much better to use some of the excellent Crested Gecko diets available.
Do Chameleons make good pets?
Chameleons generally are not good species for first time keepers. Of all the Chameleon species the Yemen Chameleon is probably the easiest and can be kept by people with some reptile experience.

Amphibians

Do amphibians make good pets?
Although amphibians do tend to be less robust than reptiles there are many species that make good pet species, even for first time keepers. Horned frogs, African Bullfrogs, Fire Bellied Toads, Green Toads all make excellent starter species
I would love to keep some Poison Dart Frogs but have heard they are very hard to keep. Is this right?
Some species certainly are very demanding but there are some species that can be kept by people with some experience of amphibians. Green and Black, Yellow and Black, Dyeing and Blue Poison Dart Frogs are all suitable species.
Do amphibians need UV?
Good question! many amphibians are nocturnal or spend a lot of time hiding. The general assumption has been that amphibians dont need UV but this is almost certainly not true for all species and many species, such as tree frogs can be found sitting in the sun. Many keepers now provide UV light routinely for many species.
What is Chytrid fungus?
Chytrid is a fungus that affects amphibians, mostly frogs. It grows on the skin and can eventually prove fatal, although it can be treated.
Are Salamanders toxic?
Many amphibians, not just Salamanders produce defense toxins from glands in their skin. In most cases these are harmless to humans, although you should always wash your hands after handling them. Some are very toxic however and at the extreme can even be fatal! Species kept in captivity however are generally less toxic than their wild counterparts.
What do frogs eat?
All amphibians are carnivorous as adults, mostly feeding on insects. Some larger species feed on other frogs or even small mammals

Equipment

Where can I buy reptile keeping equipment?
You can buy reptile keeping equipment from a wide range of suppliers, general pet stores, specialist reptile shops, superstores and even internet suppliers. Although basic consumables can be confidently purchased from many suppliers, technical or more unusual equipment is best sourced from more specialist shops who can provide the correct information and back up.
I have bought some equipment which has gone wrong, what do I do?
Depending on the product, the length of any guarantee on your product will vary. In all cases you should return to your supplier who will be able to advise you.
Where can I get advice on how to keep animals and what equipment I need?
Your best course of action is to contact a specialist reptile supplier. They are experienced with many species of reptiles and can give you advice on what is involved.
I cant find a product I want, can Peregrine help me if I am not a trade customer?
Although we don’t supply end users directly, we are always pleased to help you locate a supplier. Simply follow the “find me a supplier” link from our front page and send in your details. We will then get back to you with a supplier local to you.
What is the best home for my reptile?
That’s a really difficult question. There are many different vivariums on the market, with glass terrariums and wooden vivariums being the most common. Each type has its own benefits and drawbacks and different people will recommend different solutions. Speak to an experienced keeper, or your local reptile store who will be able to advise you.
I’ve got a great idea for a new reptile product, what should I do?
Come and talk to us! we are always interested in looking at new products to add to our range and if its a commercial product you may see your idea turned into a real product.
How can I work out the size of enclosure I need for my reptile or amphibian?
Its always hard to work out the size of habitat needed as it varies from animal to animal. You need to take into account the species, the age, size and so on. Arboreal animals will need a tall tank, while very active lizards need room to move around and explore. Converse sedentary species of frogs will hardly move around at all. The generally accepted rule for snakes is that they should be able to stretch out fully, although they hardly ever will, so the diagonal measurement from corner to corner needs to be more than the length of the snake. As ever, speak to your local specialist reptile store for detailed help.

Lighting

What is UV light, I have heard its really important for reptiles ?
UV is part of the non-visible spectrum. UVb is used by reptiles to synthesise vitamin D, which in turn is used to absorb calcium. Not all reptile bulbs produce UVb of the right wavelength so be sure to research products carefully before buying.
I have a “broad spectrum” incandescent spot bulb. Does this produce UV?
Incandescent bulbs produce a small amount of UVa, but no UVb.
So what use is UVa?
UVa is important to reptiles as it stimulates feeding and breeding, among other things. They can also see these wavelengths and this is important for some species as many reptiles look completely different when illuminated by light containing these wavelengths.
So what are spot bulbs for?
Spot bulbs are really used to provide local heat as a hot spot for basking rather than to provide light.
What are LED lights used for?
LED lighting is used to provide light into an enclosure. They can provide bright light without introducing heat and so are ideal for use in small enclosures. They do not provide any UV light.
What are coloured lights used for in reptile enclosures?
Blue LED lighting, and to a lesser extent red lights, are used to provide night time illumination so that keepers can view nocturnal animals. Other colours are used to provide atmosphere in a tank, green bulbs for example can be used in jungle set ups to enhance the forest look.

Heating

Is heating necessary for my lizard?
Yes, being able to raise their body temperature is vital to all reptiles, and especially day active, basking lizards.

 Substrates

What are substrates?
Substrate is the name given to the material the animal is living on.  It might be Bark, Hardood, Wood fibre, Straw Pellets or a whole range of other materials.

Spiders

Are spiders scary?
No, they are lovely!

Other Invertebrates

What is another invertebrate?
This refers to animals on our list that are not spiders or scorpions.  They might be stick insects, beetles, millipedes, snails or any other invertebrate.

Product Instruction Leaflets

Can I download product information and instruction leaflets from your website?
Yes, simply go to the downloads section and follow the links. You can also access them from the product information pages.

Care Sheets

Do you have care sheets I can download?
Yes, simply go to the download section and follow the links.  There are only a few at the moment but we will be adding them as we develop the site.

Events, Clubs and Organisations

What clubs can I join?
There are many local clubs and societies you can join to meet fellow keepers.

Livefoods

What species of Cockroach do you sell?
We sell Dubai Cockroaches as livefood and a variety of pet species such as Hissing, Death Head and Question Mark Cockroaches.